IT Systems & Support Specialist

Melbourne, Victoria, Australia
Full Time
Technology and Support
Experienced

IT Systems & Support Specialist – Own Internal IT Support, Systems & Delivery Across the Business


Location: Melbourne CBD (Full-Time | 5 Days In-Office)
Salary: $80,000 – $85,000 + Super
Reporting To: Head of Infrastructure and Cybersecurity


 

Join Australia's #1 Property Investment Group
At Freedom Property Investors, we’re on a mission to help busy, everyday Australians build wealth safely through property. With over 10,000 members served, 300+ full-time team members, and 2,000+ five-star Google reviews, we pride ourselves on being the industry leaders in investment-grade property. We’re now looking for a highly capable IT Systems & Support Specialist to join our Melbourne HQ team. In this hands-on role, you’ll take full ownership of all internal IT systems support — from daily troubleshooting and onboarding to device management, user setup, cloud configurations, AV, and hardware optimisation. You’ll be the go-to person for the systems that keep our business running.


 

About the Role
This is not a help desk role — this is an ownership role. You’ll be responsible for all Level 1 and 2 internal IT support across the company, including:

  • Desktop, hardware, and endpoint troubleshooting

  • Google Workspace, Microsoft 365, Azure AD and Intune admin

  • PowerShell scripting and process automation

  • Staff onboarding/offboarding and device lifecycle

  • AV support, security best practice, and documentation

  • Full hardware walkthrough and optimisation across all desks, TVs, meeting rooms, and common areas
  • Liaison with building management and third-party vendors
  • This is a full-time, in-office role based in our Melbourne CBD headquarters — 5 days a week. You’ll work closely with department leaders and users of all levels. You’ll be expected to not just maintain the environment — but improve it.


 

What You’ll Be Doing

  • Deliver hands-on Level 1 and Level 2 support across desktop, software, and network

  • Troubleshoot both Mac and Windows environments

  • Maintain and administer user accounts via Azure AD, M365, Intune, and Google Workspace

  • Write and run scripts using PowerShell and GAM for user and system automation

  • Set up and decommission user accounts, devices, and licenses

  • Support onboarding and offboarding of team members, including equipment prep and orientation

  • Conduct a full office-wide hardware and device review — desks, docks, TVs, AV, cords, and peripherals — and implement best practice setup standards

  • Maintain and proactively monitor all office hardware setups to ensure standards are sustained

  • Manage and support Logitech-based meeting room AV setups

  • Monitor and uphold BYOD policies and basic endpoint security standards

  • Work with third-party vendors on escalations, licensing, and purchasing

  • Maintain IT documentation — user guides, setup checklists, FAQ, systems config

  • Support ongoing IT projects, upgrades, and system improvements

  • Act as point of contact for building-related IT infrastructure (network cabling, AV, Wi-Fi, etc.)


 

What You’ll Need

  • 5+ years in Level 2 desktop or internal IT support roles

  • Strong experience across Windows, MacOS, and Google Workspace

  • Proven knowledge of Microsoft 365, Azure AD, Intune, and Autopilot

  • Experience scripting and automating with PowerShell and GAM

  • Hands-on experience setting up and managing hardware across a commercial office (desks, docks, TVs, AV)

  • Comfortable managing internal IT support in a BYOD and hybrid tech environment

  • Solid documentation skills — checklists, runbooks, basic user guides

  • Excellent communication and support skills across all user levels

  • Personally accountable — takes ownership and solves problems

  • Coachable and open to feedback — always improving

  • Highly organised, with strong task follow-through and time management

  • Comfortable working in a fast-paced, high-expectation culture

  • ITIL Foundation and relevant certifications preferred


 

Do Not Apply If…

  • You’re only comfortable supporting a single system or OS

  • You prefer ticket-based service desks and siloed support

  • You don’t want to be in the office daily — this is a full-time, in-office Melbourne HQ role

  • You avoid documentation or hands-on work

  • You’re not comfortable solving issues independently and proactively


 

Your Scorecard (KPIs)

  • Resolution Time – Support issues acknowledged within 1 hour and resolved within agreed timelines

  • System Uptime – AV, Wi-Fi, login and endpoint availability above 99.9%

  • Onboarding Delivery – Setup completed with all accounts, access, and gear ready day 1

  • Hardware Standardisation – All desks, meeting rooms, and AV setups optimised and maintained to best practice

  • Documentation – All key systems and processes documented and accessible

  • User Satisfaction – Team feedback indicates confidence in internal IT support


 

What You’ll Get
💰 $80K–$85K base + super
📦 Full ownership of internal IT systems, support, and onboarding
🏢 Full-time, 5-days-a-week in-office role at our Melbourne CBD HQ — no remote/hybrid


 

How to Apply:
Submit your CV and a short cover letter detailing your internal IT support experience. Shortlisted candidates will be contacted directly.



 
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